Van Alarm Privacy Policy

Last updated: September 2026

Van Alarm respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you visit vanalarm.co.uk, contact us or purchase our products and services.

1. Who We Are

Van Alarm is a trading name of Autonox Vehicle Security Limited, a company registered in England and Wales.

Company number: 17228362
Registered office: 1 Cambridge Court, Harrowdene Road, Wembley, United Kingdom, HA0 2JW
Website: vanalarm.co.uk
Data Protection Contact: Rhiannon-Amber Leavett
Email: [email protected]
ICO registration reference: ZC212516

For the purposes of UK data protection law, Autonox Vehicle Security Limited is the data controller responsible for your personal information.

Throughout this Privacy Policy, “Van Alarm”, “we”, “our” and “us” refer to Autonox Vehicle Security Limited trading as Van Alarm.

2. Information We Collect

We may collect and process the following categories of personal information.

Information You Provide Directly

This may include:

Your name

Email address

Telephone number

Billing address

Installation address or vehicle location

Vehicle registration, make, model and year

Product and service requirements

Booking and appointment details

Order and payment information

Messages submitted through forms, email, telephone or social media

Information provided when requesting support, repairs or warranty assistance

Marketing preferences

Reviews, feedback and survey responses

Installation and Service Information

When we install, inspect, remove, transfer or repair a security product, we may record:

The vehicle and its registration number

The products installed

Installation date and location

Engineer notes and diagnostic information

Photographs of the vehicle, installation area or completed work

Product serial numbers, warranty information and activation details

Customer signatures or confirmation that work has been completed

Photographs are used for installation records, quality control, warranty administration, engineer accountability and dispute resolution. We will not ordinarily publish identifiable photographs for marketing without permission.

Information Collected Automatically

When you use our website, we may automatically collect:

IP address

Browser type and version

Device type and operating system

Approximate location

Pages viewed and actions taken

Referral source

Website usage and performance information

Cookie identifiers

Analytics and advertising data

Information Received From Third Parties

We may receive personal information from:

Payment processors

Finance providers

Product manufacturers

Monitoring centres

Installation partners

Advertising and analytics providers

Vehicle dealerships or other businesses that refer your booking to us

Fraud prevention and identity verification providers

3. How We Use Your Information

We may use your personal information to:

Respond to enquiries

Provide quotations

Process orders and payments

Confirm product and vehicle compatibility

Arrange and manage installation appointments

Deliver products and services

Activate tracking, monitoring or security services

Contact you about your order or booking

Provide technical support and aftercare

Manage warranties, repairs, removals and transfers

Maintain accurate installation and service records

Prevent fraud, misuse and unauthorised transactions

Improve our website, products and services

Manage customer reviews and complaints

Send relevant service reminders

Send marketing communications where permitted

Meet accounting, tax, legal and regulatory obligations

Establish, exercise or defend legal claims

We will only use your personal information where we have a lawful basis to do so.

4. Our Lawful Bases

Depending on the circumstances, we may rely on one or more of the following lawful bases:

Contract

We process your information where necessary to provide a quotation, process your order, arrange an installation or deliver the products and services you have requested.

Legitimate Interests

We may process your information where necessary for our legitimate business interests, including:

Managing and improving our business

Maintaining installation and warranty records

Preventing fraud

Providing customer support

Protecting our legal rights

Understanding how customers use our website

Marketing relevant products to existing customers where permitted

We will balance these interests against your rights and freedoms.

Consent

We may rely on your consent for certain marketing communications, optional cookies or the publication of customer photographs and testimonials. You may withdraw your consent at any time.

Legal Obligation

We may process your information where necessary to comply with legal, regulatory, tax, accounting or law enforcement requirements.

5. Payments and Finance

Payments may be processed by independent payment providers. We do not normally store complete debit or credit card details.

If you apply for finance or deferred payment services, your information may be shared directly with the relevant finance provider. That provider will act as a separate data controller and will process your information according to its own privacy policy.

6. Marketing Communications

We may contact you about:

Your enquiry

Your booking or installation

Products or services you have purchased

Service, warranty or renewal information

Related products and services that may be relevant to you

Where required by law, we will obtain your consent before sending marketing communications.

You can unsubscribe at any time by:

Using the unsubscribe link included in a marketing email

Following the instructions contained in a marketing message

Contacting us at [email protected]

Opting out of marketing will not prevent us from sending essential communications relating to an active enquiry, booking, order, warranty or service.

7. Cookies

VanAlarm.co.uk may use cookies and similar technologies to:

Operate essential website features

Remember preferences

Analyse website traffic

Understand how visitors use the website

Measure advertising performance

Improve our marketing and services

Help prevent fraud and misuse

Where required, non-essential cookies will only be used with your consent.

You can manage your preferences through our cookie controls or your browser settings. Disabling certain cookies may affect how the website functions.

8. Sharing Your Information

We do not sell your personal information.

We may share relevant information with trusted third parties where necessary, including:

Payment processors

Finance providers

Installation engineers and approved installation partners

Product manufacturers and suppliers

Tracking and monitoring service providers

Website hosting and IT providers

Customer relationship management and booking platforms

Email, SMS and communications providers

Analytics and advertising providers

Accountants, insurers, solicitors and professional advisers

Fraud prevention and debt recovery providers

Police, courts, regulators or other authorities where legally required

A buyer, investor or adviser in connection with a business sale, restructuring or acquisition

We only share information that is reasonably necessary for the relevant purpose. Service providers acting on our behalf are expected to protect personal information and process it only in accordance with our instructions and applicable law.

Some product manufacturers, monitoring providers and finance providers may act as separate data controllers. Their own privacy policies will apply to the information they process.

9. International Data Transfers

Some of our technology, hosting, communications or analytics providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure appropriate safeguards are in place. These may include UK adequacy regulations, approved contractual clauses or other legally recognised safeguards.

You may contact us if you would like more information about the safeguards used for international transfers.

10. Data Storage and Security

We use reasonable technical and organisational measures to protect personal information against:

Unauthorised access

Accidental loss

Misuse

Disclosure

Alteration

Destruction

Access to personal information is restricted to employees, contractors and service providers who reasonably require it for their work.

Although we take appropriate precautions, no website, email service or online system can be guaranteed to be completely secure.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

Providing products and services

Maintaining installation, warranty and service records

Meeting legal, tax and accounting obligations

Responding to complaints

Resolving disputes

Preventing fraud

Establishing or defending legal claims

Retention periods may vary depending on the type of information, the product or service supplied and any applicable legal requirements.

When information is no longer required, it will be securely deleted, anonymised or otherwise disposed of.

12. Your Data Protection Rights

Under UK data protection law, you may have the right to:

Request access to your personal information

Request correction of inaccurate or incomplete information

Request deletion of your information

Request restriction of processing

Object to certain processing

Request the transfer of your information

Withdraw consent where processing is based on consent

Object to direct marketing

Complain to the Information Commissioner’s Office

These rights are not absolute and may be subject to legal, contractual or regulatory limitations.

You will not normally be charged for exercising your rights. However, we may charge a reasonable fee or refuse a request where it is manifestly unfounded, excessive or repetitive, where permitted by law.

We may ask you to provide information confirming your identity before responding to a request.

13. Subject Access Requests

To submit a Subject Access Request or exercise another data protection right, email:

[email protected]

Please use the email subject line “SAR” and include:

Your full name

Your contact details

A short explanation of the information or action you require

Any relevant booking, order or vehicle details that will help us locate your records

We aim to respond within one month. In complex cases, the response period may be extended as permitted by law, and we will tell you if this applies.

14. Automated Decision-Making

We do not ordinarily make decisions that have a legal or similarly significant effect on you using solely automated processing.

Third-party finance, payment or fraud prevention providers may use automated systems when assessing transactions or applications. Their own privacy policies will explain how they process your information and the rights available to you.

15. Third-Party Websites

Our website may contain links to external websites, manufacturers, finance providers or other services.

We are not responsible for the privacy practices, security or content of third-party websites. You should review the privacy policy of any external website before providing personal information.

16. Children’s Privacy

VanAlarm.co.uk and our services are intended for adults aged 18 or over.

We do not knowingly market our services to, enter into contracts with or collect personal information directly from children.

If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal obligations.

The latest version will be published on vanalarm.co.uk with the updated revision date.

18. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Data controller: Autonox Vehicle Security Limited trading as Van Alarm
Data Protection Contact: Rhiannon-Amber Leavett
Email: [email protected]
Website: vanalarm.co.uk
Registered office: 1 Cambridge Court, Harrowdene Road, Wembley, United Kingdom, HA0 2JW

19. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so we have an opportunity to address your concerns.

You also have the right to complain to the UK Information Commissioner’s Office:

Website: https://ico.org.uk/
Telephone: 0303 123 1113

This Privacy Policy should be reviewed alongside Van Alarm’s Terms and Conditions of Service.

Cookie Policy

Last updated: September 2026

This Cookie Policy applies to the following websites:

autonox.org

vanalarm.co.uk

horseboxtrackers.com

These websites are operated by Autonox Vehicle Security Limited.

Van Alarm and Black Rein Rural Vehicle Security are trading names and sub-brands of Autonox Vehicle Security Limited.

This policy explains how we use cookies and similar technologies when you visit any of our websites.

1. Who We Are

Company: Autonox Vehicle Security Limited
Company number: 17228362
Registered office: 1 Cambridge Court, Harrowdene Road, Wembley, United Kingdom, HA0 2JW
Data Protection Contact: Rhiannon-Amber Leavett
Email: [email protected]
ICO registration reference: ZC212516

In this policy, “Autonox”, “we”, “us” and “our” refer to Autonox Vehicle Security Limited and its trading brands.

2. What Are Cookies?

Cookies are small data files placed on your computer, smartphone, tablet or other device when you visit a website.

Cookies allow a website to recognise your device and may be used to:

Keep the website working correctly

Remember your preferences

Keep forms, bookings and shopping baskets working

Understand how visitors use the website

Measure the performance of advertising

Show more relevant advertising

Protect the website from fraud, spam and misuse

We may also use similar technologies, including pixels, tags, scripts, local storage and device identifiers. References to “cookies” in this policy include these similar technologies where appropriate.

3. First-Party and Third-Party Cookies

First-party cookies are placed directly by the website you are visiting.

Third-party cookies are placed by another organisation whose services are used on our website. These may include booking systems, payment processors, analytics providers, embedded content providers and advertising platforms.

Third-party providers may process information according to their own privacy and cookie policies.

4. Types of Cookies We Use

-Strictly Necessary Cookies

These cookies are required for our websites to operate properly and provide services you have requested.

They may be used for:

Website security

Fraud and spam prevention

Remembering cookie preferences

Processing forms

Managing bookings

Maintaining shopping baskets

Processing payments

Keeping website sessions active

Providing essential website functionality

These cookies do not require consent where they are strictly necessary to provide the website or service you have requested.

You may be able to block them through your browser, but parts of the website may stop working correctly.

-Functional Cookies

Functional cookies allow our websites to remember choices and provide enhanced features.

They may be used for:

Remembering form information

Remembering language or display preferences

Providing live chat or callback features

Remembering previous website choices

Enabling enhanced booking features

Displaying embedded content

Functional cookies that are not strictly necessary will only be used where you have given consent.

-Analytics and Performance Cookies

These cookies help us understand how people find and use our websites.

They may collect information such as:

Pages visited

Time spent on the website

Links and buttons selected

Approximate location

Browser and device type

Referral source

Website errors

Enquiry or booking completion

General website performance

We use this information to improve our websites, understand which services interest visitors and identify problems with website performance.

Analytics cookies will not be activated unless you have given consent.

Advertising and Marketing Cookies

These cookies and similar technologies may be used to:

Measure advertising performance

Record whether an advertisement resulted in an enquiry or purchase

Build advertising audiences

Show relevant advertising

Limit how frequently an advertisement is displayed

Retarget visitors who have previously interacted with one of our websites

Understand the customer journey between an advertisement and our website

Advertising cookies may be placed by third-party advertising platforms.

These cookies will not be activated unless you have given consent via the cookie banner.

5. Services That May Place Cookies

Depending on the website and features you use, cookies may be placed through services including:

Service type
Purpose: Website hosting and content delivery

To display, secure and operate the website

Booking and customer management systems

To process enquiries, bookings and customer requests

Payment providers

To process payments and help prevent fraud

Website forms

To submit and protect enquiry or booking forms

Google servicesWebsite analytics, advertising measurement and embedded services

Meta services

Advertising measurement, audience building and retargeting

Embedded maps or videos

To display external maps, videos or other content

Security and anti-spam services

To identify malicious traffic, spam and misuse

Cookie consent tools

To record and remember your cookie choices

Not every service will be used on every website.

The exact cookies and technologies operating on the website you are visiting, including their providers, purposes and durations, should be displayed within that website’s Cookie Settings panel.

6. Your Cookie Choices

When you first visit one of our websites, you may be shown a cookie banner giving you the option to:

Accept all cookies

Reject non-essential cookies

Strictly necessary cookies may remain active because they are required for the website or requested service to work.

Non-essential functional, analytics and advertising cookies will not be activated unless you provide consent.

Choosing “Reject” must be as easy as choosing “Accept”.

7. Changing or Withdrawing Consent

You may change or withdraw your cookie consent at any time by selecting the Cookie Settings or Manage Cookies link displayed on the relevant website.

Withdrawing consent will not make previous processing unlawful. It will prevent the relevant optional cookies from being used in the future, subject to any time required for your updated preference to take effect.

Your consent preferences may be stored separately on each website. You may therefore need to choose or update your preferences individually on autonox.org, vanalarm.co.uk and horseboxtrackers.com.

8. Cookie Duration

Cookies may be:

Session cookies, which are deleted when you close your browser.

Persistent cookies, which remain on your device until they expire or are deleted.

The length of time a cookie remains active depends on its purpose and provider. Details of individual cookie durations should be available through the Cookie Settings panel on the relevant website.

We will not retain cookies for longer than reasonably necessary for their stated purpose.

9. Managing Cookies Through Your Browser

Most browsers allow you to view, delete or block cookies through their settings.

You may be able to:

Delete existing cookies

Block all cookies

Block third-party cookies

Receive a warning before a cookie is stored

Automatically delete cookies when the browser closes

Blocking all cookies may affect website functionality, including forms, booking systems, shopping baskets and payment services.

Browser controls are separate from the consent controls provided on our websites.

10. Personal Information Collected Through Cookies

Some cookies may collect information that identifies, relates to or can be linked with an individual or device. This may include:

IP address

Cookie identifiers

Device identifiers

Browser information

Approximate location

Website activity

Advertising interaction data

Where cookie information constitutes personal data, it will be processed in accordance with our Privacy Policy and applicable UK data protection law.

11. International Data Transfers

Some third-party providers may process cookie information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure appropriate safeguards are used, such as UK adequacy regulations, approved contractual clauses or another legally recognised transfer mechanism.

Further information may be available in the privacy policy of the relevant third-party provider.

12. Updates to This Cookie Policy

We may update this Cookie Policy to reflect:

Changes to the cookies used on our websites

New website features or service providers

Changes to our business

Changes to legal or regulatory requirements

The latest version will be published on our websites with the updated revision date.

13. Contact Us

If you have questions about this Cookie Policy or how we use cookies, please contact:

Autonox Vehicle Security Limited
Data Protection Officer: Rhiannon-Amber Leavett
Email: [email protected]

Registered office: 1 Cambridge Court, Harrowdene Road, Wembley, United Kingdom, HA0 2JW

You may also complain to the Information Commissioner’s Office:

Website: https://ico.org.uk/
Telephone: 0303 123 1113

This Privacy Policy should be reviewed alongside Van Alarm’s Terms and Conditions and Cookie Policy.